Overview

Console logs and HAR (HTTP Archive Format) files are very useful when troubleshooting an issue with the Sococo5k application. The information found in the Console and Network tabs of the Developer Tools in Google Chrome will provide the Sococo5k Support, Development, and Operations teams enough information to find a root cause for the issue you are experiencing and apply a fix.

Solution

This process will apply to both the web application and the desktop application.

1. Access Sococo5k with your user credentials.
2. Press Ctrl + Shift + I (Windows/Linux) or Cmd + Opt + J (Mac) to open the Developer tools.
   
3. In the Developer Tools window, navigate to the Network tab.
4. Check the Preserve Log checkbox.
5. Click the Clear icon to remove any existing logs in the Network tab.
6. Click the Record icon once to start recording.
   
7. Try to reproduce the issue you are experiencing (moving to another room, opening your profile settings, etc.). Activity will be displayed in the Network tab.
8. Right-click over any of the lines in the Network tab and select the Save all as HAR with content option.
9. Select the location where the .har file should be saved.
10. Navigate to the Console tab.
11. Right-click over any of the messages displayed on the console and click on Save as... .
    
12. Select the location where the .log file should be saved.

Testing

A .har file and a .log file will be downloaded to your computer. You can now share these file with Sococo5k support through a new ticket if you have not reported your issue yet, or through the ticket the agent requested this information from.