Overview

Some users can experience issues with their Sococo5k desktop application on Windows such as the application crashing during work, crashing on startup, or not starting at all. This issue might be caused by corrupted or missing files, either Sococo5k's application files or other Windows OS files. This article provides the steps on how to fix this issue.

Solution

The easiest way to fix the issue is to fully reinstall the Sococo5k app to exclude any possible issues with the current Sococo5k installation. 

1. Perform a full reinstallation of the application.

   Note: Follow the steps provided in Reinstalling the Desktop Application to complete this procedure.

2. Test if the application is working correctly after reinstallation.
3. If the application still crashes, check the Event Viewer for details.

   Note: View this article to know more about how to use the Event Viewer on Windows.

4. If the Event Viewer shows that there are issues with the system files, use the System File Checker (SFC) to scan Windows and restore your files.
5. After scanning and restoring your system files, test the application if it is working.
6. If you are still having issues with the app, please report the issue by creating a ticket explaining the error and all the steps you attempted in detail.

Note: Until the issue with the desktop app is resolved, you may use the web application in Chrome.